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Return and Refund Policy

 

Effective Date: 1 Oct 2024

At LAHBA Audio, we strive to ensure you are satisfied with your purchase. If, for any reason, you are not completely satisfied with your purchase, we’re here to help.

 

Returns

Eligibility:

  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Timeframe: 

  You have 7 days from the date you received your item to request a return.

Return Process:

  To initiate a return, please contact our customer service team at 011-37401505. 

 

Refunds

Refund Eligibility:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 working days to your original method of payment.

Partial Refunds (if applicable):

  Partial refunds may be granted under the following circumstances:

  - Items returned after the 7 days of return period

  - Items not in original condition or missing parts

Exchanges

If you received a defective or damaged item, you may be eligible for an exchange. Please contact us at 011-37401505 with your order number and a description of the issue.

Shipping

Return Shipping:

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item).

Shipping Costs:

Original shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund unless otherwise stated.

Contact Us

If you have any questions about our return and refund policy, please contact us at:

Email: hello@lahbamalaysia.com

Phone: 011-37401505

Shipping Policy

 

Effective Date: 1 Oct 2024

 

At  LAHBA Audio, we strive to offer reliable and efficient shipping to ensure you receive your order in a timely manner. Please read below for detailed information on our shipping process.

 

Shipping Rates & Delivery Times

We offer several shipping options to accommodate your needs:

Standard Shipping:  

Delivery typically takes 7-10 business days. Standard shipping costs will be calculated at checkout based on your location and order size.

Expedited Shipping:

 Expedited delivery typically takes 3-5 business days. Additional fees apply and will be calculated at checkout.

International Shipping:

 We ship to selected countries. International delivery times may vary by destination but typically range from 15-30 business days. Import duties, taxes, and fees are not included in the shipping cost and may be charged upon receipt of your order.

 

Order Processing Time

- All orders are processed within 1-2 business days.

- Orders are not processed or shipped on weekends or holidays.

- If we are experiencing a high volume of orders, processing may be delayed. In this case, we will notify you via email of any significant delays.

 

Shipping Confirmation & Order Tracking

- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package.

- Please allow 48 hours for tracking information to update.

 

Shipping Restrictions

- We currently do not ship to P.O. boxes or military addresses.

 

Shipping Delays

While we aim for timely delivery, we cannot be held responsible for shipping delays caused by carriers or factors beyond our control (e.g., weather, customs delays, or carrier-related issues).

 

Damaged, Lost, or Stolen Packages

- If your order arrives damaged, please contact us immediately at 011-37401505 with photos of the damage. We will work to resolve the issue as quickly as possible.

- For lost or stolen packages, please contact the shipping carrier directly using the tracking information provided. We will assist in filing a claim if needed.

 

International Shipping – Duties and Taxes

- International customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

- These charges are not included in the shipping costs and are the responsibility of the recipient upon receipt of the package.

 

Contact Us

If you have any questions about our shipping policies, please contact us:

Email: hello@lahbamalaysia.com

Phone: 011-37401505